Guest Service Officer

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Officer – Telecommunication

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities.

What you will be doing:

• Effectively manage all calls to the hotel as per company Brand Standards
• Consistently offer exceptional, friendly and engaging service
• To be constantly aware of the room situation and to strive to obtain maximum occupancy
• To attend to the hotel guest in all communication from inside and outside the hotel
• To be aware of the hotel's security, fire and safety procedure

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Qualifications

• Diploma or degree in vocational hospitality or Room Division
• 2 to 5 years' experience, depending on education and career background
• Competent user of desktop applications and hotel applications
• Languages: fluent in English and a 2nd language would be a plus