Guest service operative

JPC - 3349 - Guest service operative Location: Abu Dhabi Job Title: Guest Services Operative (Facilities) Job Grade: Reports to: Duty Manager Department: Operations Direct Hire Role JOB PURPOSE To be the key interface customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility Day- to-day operations

• Provide a range of reception service duties
• Attend to customer's requirements and questions
• Share information regarding the services available in the facility
• Renting out equipment and assigning facilities to customers
• Collecting payment following financial procedures
• When required checking of customers tickets related to services to be provided
• Giving safety instructions to the customers and helping them with various systems
• Reporting faults to maintenance staff
• Answering and making phone calls in appropriate manner
• Taking reservations and organizing bookings
• Maintain and manage customer's data and ensure accurate records
• Record and track customer's complaints and feedback
• Report on customer issues to management
• Share knowledge and ideas to improve the service offered

Job Specific Accountability

• Full responsibility for the customer services within each of the facilities
• Ensure all cash and payment processes are followed
• To ensure all promotions and cross selling of activities take place
• Assisting other team members
• Ensuring the customer has an enjoyable experience.

Policies, Processes & Procedures

• Continuous Improvement
• Related Assignments
• Perform other related duties or assignments as directed. Health, Safety, Security & Environment
• Ensure compliance to all relevant health, safety , security and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance and a responsible environmental attitude. 5. COMMUNICATION & WORKING RELATIONSHIPS Internal:
• External:
• 6. QUALIFICATIONS & EXPERIENCE Minimum Qualifications:
• A diploma or secondary school leaving certificate is desirable. Minimum Experience:
• Minimum of 2 years in similar customer related environment.