MS CRM Consultant

KEY RESPONSIBILITIES

Key Responsibilities:

Assist across all phases of the project (e.g. Plan, Analyze, Design, Build, and Test)

Support the design of conceptual architecture and technical solutions.

Leverage technical expertise to Architect Design and Solution CRM solutions.

Enhance the efficiency of the development, testing and release process.

Implementation of complex programs.

Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.

Adhere to the software development standards adopted in ADPORTS.

Technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt

Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery.

Add support for new versions of the platform

Support the team in defining technical, operational and user requirements.

Establish and maintain project plans, and manage projects to plans

Business Case development and Vendor Management

Identify, track and resolve project risks and issues as they arise

Ensure projects adhere to internal development guidelines

Identify, negotiate and obtain appropriate project resources

Identify stakeholders and engage stakeholder ownership of projects

Benchmark processes/services with other service providers and competitors.

Function as a liaison with business teams to perform gap analysis of vendor product functionality to business process requirements to elicit business agreement on defined product workflows.

Business process adjustments (where possible to align with the product offering).

Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.

Work with internal and external business partners to document, control and implement business processes, policies as required.

Monitor Project Progress, Highlight Risk on timely basis.

Keep up-to date on the latest process and IT advancements to automate and modernize systems.

Work Interfaces:

Experience working as MS CRM consultant in a reputed organization.

Must have implemented more then 2 CRM projects.

Experience in logistics and maritime industry is a preferred.

Educational and Technical Qualifications:

bachelor's degree in a software or technical industry (or equivalent practical experience).

5+ years’ experience successfully performing in similar roles.

Following certifications are considered advantage.

Dynamics 365 for Field Service Functional Consultant Associate

Dynamics 365 for Customer Service Functional Consultant Associate

Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate

Minimum 5 Years MSD CRM experience.

Minimum 5 Years’ experience in working as a MSD CRM Consultant.

Minimum 2 End to End implementation experience.

Experience in implementing online (cloud)CRM solutions

Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules

Exceptional analytical and problem-solving skills.

Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.

Experience in public sector is desirable.

Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.

Experience in developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement , Dynamics CRM (Jscript, C# plugins, web development, systems integration)

Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.

Experience in using the Scrum agile framework and use of tools such as Visual Studio Team Services or JIRA Agile.