Quality Assurance Specialist

Company : Tafaseel Bpo

Job Type : Full Time

Ajman

Number of Applicants

:

000+

This job is no longer accepting applications.

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Job Description - Quality Assurance Specialist

Responsibilities:
Participates in customer and client listening programs to identify customer needs and expectations.
Monitor the effectiveness and quality of incoming calls, outgoing calls, emails and chats.
Determine weaknesses in performance and establish solutions to improve.
Ensure compliance with company's quality systems.
Identify process improvement opportunities.
Offer daily feedback via verbal & written communication.
Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call centre.
Qualifications:
Excellent verbal, written and interpersonal communication skills - ARABIC & ENGLISH
Excellent Computer skills (knowledge of Microsoft Office tools)
Experience in the customer service space
Proven track record of analytical skills
Great people skills and ability to communicate (negative) feedback
Good organizational skills, knowledgeable in goal-setting practices