Remote Account Support Associate

Etisalat is seeking a motivated and energetic Remote Account Support Associate to join our team in Dubai. As an Associate Level role, the ideal candidate should have at least 2 years of experience in a similar position.

Responsibilities: - Provide remote account support to Etisalat customers, addressing inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner - Manage customer accounts, ensuring accuracy and adherence to company policies and procedures - Utilize strong people management skills to build and maintain positive relationships with customers - Demonstrate emotional intelligence in handling challenging situations and diffusing conflicts effectively - Collaborate with internal teams to escalate and resolve complex customer issues - Maintain up-to-date knowledge of products and services to better assist customers - Identify opportunities for upselling and cross-selling products to customers - Meet performance targets and KPIs set by management - Contribute to a positive and vibrant work environment, injecting joy and energy into everyday tasks

Requirements: - 2+ years of experience in a customer service or account support role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize workload effectively - Proficiency in Microsoft Office and CRM software - Motivated and energetic personality traits - Proficient in people management skills and emotional intelligence - Equal Opportunity Employer statement

Benefits: - Profit sharing opportunities - Dental insurance - Paid sick leave

If you are a dynamic and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Remote Account Support Associate position at Etisalat. Join us in creating a positive and engaging work environment where you can grow and thrive in your career. Deadline to apply is June 11, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.