Account Support Representative

Job Description:

Office Depot, a leading office supply company in Dubai, is seeking a dedicated Account Support Representative to join our team. As an Associate Level employee, you will be responsible for providing exceptional customer support to our clients in a fast-paced environment.

Responsibilities: 1. Serve as the primary point of contact for assigned customer accounts, addressing inquiries, issues, and requests in a timely manner. 2. Build and maintain strong relationships with customers to ensure satisfaction and retention. 3. Collaborate with internal teams, such as sales and logistics, to meet customer needs and resolve any operational challenges. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Assist with order management, billing inquiries, and product recommendations for customers. 6. Process returns, refunds, and exchanges according to company policies. 7. Provide regular reports on customer satisfaction metrics and key performance indicators. 8. Stay informed about industry trends and competition to provide proactive support to customers.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 4 years of experience in customer service or account management. 3. Energetic and resilient personality traits. 4. Strong analytical and decision-making skills. 5. Excellent communication and interpersonal abilities. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to multitask and prioritize tasks effectively. 8. Experience in the retail or office supply industry is a plus.

Benefits: 1. Vision insurance 2. Dental insurance 3. Paid overtime

Working Environment: At Office Depot, we are committed to environmental responsibility and sustainable practices. Our company values diversity and inclusivity in the workplace, where every employee can thrive and succeed.

Equal Opportunity Statement: Office Depot is an equal opportunity employer and welcomes all qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-06

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and join our dynamic team at Office Depot in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.