Call Center Associate

Job Description:

As a Call Center Associate at Massachusetts Mutual Life Insurance in Dubai, your primary responsibility will be to handle inbound and outbound calls from clients regarding their insurance policies, claims, and general inquiries. You will be expected to provide excellent customer service by addressing their needs promptly and professionally.

Responsibilities: - Answering incoming calls from clients and assisting them with their inquiries - Making outbound calls to follow up on claims, policy renewals, and other customer service matters - Providing accurate information to clients regarding their insurance policies and coverage - Resolving customer complaints and escalating issues as necessary - Updating client information and notes in the company's database - Meeting or exceeding daily call volume and quality metrics - Collaborating with other departments to ensure a seamless customer experience

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Strong communication skills and the ability to handle difficult customers with empathy and professionalism - Critical thinking skills to quickly analyze and resolve customer issues - Ability to work independently and prioritize tasks effectively - Resourceful and energetic personality to handle a high volume of calls in a fast-paced environment

Benefits: - Paid Time Off (PTO) for vacation and personal days - Vision insurance for eligible employees - Company-provided equipment for work purposes

Working Environment: At Massachusetts Mutual Life Insurance, we value autonomy and trust our employees to excel in their roles. You will have the opportunity to work independently while receiving support from colleagues and supervisors as needed.

Equal Opportunity Statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 31, 2024

If you meet the qualifications and have the necessary experience, we encourage you to apply for the Call Center Associate position at Massachusetts Mutual Life Insurance in Dubai. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.