Call Center Manager

Job Description:

Newell Brands is seeking a dynamic and experienced Call Center Manager to join our team in Abu Dhabi. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in call center management.

Responsibilities: - Oversee the daily operations of the call center, ensuring efficient and effective service delivery - Develop and implement policies and procedures to improve customer satisfaction and retention - Manage a team of call center representatives, providing coaching and guidance as needed - Monitor performance metrics and provide regular reports to senior management - Collaborate with other departments to ensure seamless communication and problem resolution - Identify and implement process improvements to streamline operations and enhance customer experience - Stay up-to-date on industry trends and best practices to drive continuous improvement

Requirements: - Proven experience as a Call Center Manager or similar role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Passionate and independent with a strong work ethic - Critical thinking and problem-solving abilities - Time management skills to effectively prioritize tasks and meet deadlines - Bachelor's degree in Business Administration or related field preferred

Benefits: - Life insurance - Profit sharing - Paid sick leave

Working Environment: At Newell Brands, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a collaborative and inclusive work environment where every voice is heard and valued. Join our team and be a part of shaping the future of our company.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.