Call Center Manager

Job Description:

Ingredion is seeking a dedicated and passionate Call Center Manager to join our team in Dubai. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in call center management.

Responsibilities: - Leading and managing a team of call center representatives to ensure excellent customer service - Developing and implementing strategies to improve call center operations and efficiency - Monitoring and analyzing call center metrics to drive performance improvements - Handling escalated customer complaints and issues efficiently and effectively - Developing and implementing training programs for call center staff - Collaborating with other departments to ensure a seamless customer experience - Overseeing the implementation of new technologies and tools to enhance call center operations

Requirements: - 7+ years of experience in call center management - Strong leadership and communication skills - Proven track record of driving performance improvements in a call center environment - Experience with call center technologies and tools - Ability to thrive in a fast-paced and dynamic environment - Bachelor's degree in a related field (preferred)

Personality Traits: - Dedication to customer service excellence - Passion for continuous improvement

Soft Skills: - Innovation in problem-solving - Effective planning and organization

Benefits: - Paid sick leave - Vision insurance - Free food

Working Environment: At Ingredion, we thrive in an environment that embraces and navigates change seamlessly. Our team is proactive, innovative, and dedicated to providing the best possible service to our customers.

Equal Opportunity Statement: Ingredion is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.