Call Center Manager

Job Description:

Republic Services is seeking a passionate and driven Call Center Manager to join our team in Abu Dhabi, AE. As a Mid-to-Senior Level professional with 6 years of experience in a call center environment, you will be responsible for overseeing the daily operations of our call center to ensure exceptional customer service and efficiency.

Responsibilities: 1. Manage and lead a team of call center representatives to achieve performance targets and deliver high-quality customer service. 2. Develop and implement strategies to improve call center operations and enhance customer satisfaction. 3. Monitor call center metrics and analyze data to identify trends and make informed decisions. 4. Train and mentor call center staff to enhance their skills and knowledge. 5. Handle escalated customer complaints and ensure timely resolution. 6. Collaborate with other departments to improve cross-functional processes and communication. 7. Ensure compliance with company policies and procedures to maintain quality standards. 8. Stay up-to-date with industry trends and best practices to continuously improve call center performance.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a call center management role. 3. Strong analytical and problem-solving skills. 4. Excellent communication and leadership abilities. 5. Ability to work under pressure and meet deadlines. 6. Proficiency in Microsoft Office and call center software. 7. Flexible schedule to accommodate call center operations.

Personality traits: passionate, driven Soft skills: analysis, problem-solving

Benefits: 1. Paid sick leave 2. Company equipment provided 3. Free accommodation

Working environment: At Republic Services, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive culture where every team member can thrive and succeed.

Deadline to apply: 2024-05-08

Equal opportunity statement: Republic Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.