Remote Call Center Representative

Job Description:

The Remote Call Center Representative at Public Service Enterprise Group will be responsible for providing excellent customer service and support to customers via phone, email, and chat. This role requires a high level of professionalism, excellent communication skills, and the ability to adapt to different customer personalities and needs. The ideal candidate will be independent, motivated, and possess strong problem-solving skills.

Responsibilities: - Manage inbound and outbound calls in a timely manner - Identify and assess customers' needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within time limits - Keep records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments - Follow communication procedures, guidelines, and policies - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/customer service team targets and goals - Ensure customer satisfaction and provide professional customer support

Requirements: - 3+ years of experience in a customer service or call center role - Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and the ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - High school diploma or equivalent required; college degree preferred - Independent and self-motivated with a strong work ethic - Problem-solving skills and adaptability

Benefits: - Travel & spending expenses - Life insurance - Retirement plan

Working Environment: The working environment at Public Service Enterprise Group is focused on exceeding customer expectations and delivering delight. We strive to create a positive and supportive atmosphere where employees can thrive and grow in their careers.

Equal Opportunity Statement: Public Service Enterprise Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability is not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.