Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at Ross Stores, you will be responsible for providing exceptional customer service through phone calls with customers. Your main duties will include addressing customer inquiries, resolving complaints, processing orders, and providing product information. This role requires a high level of adaptability and motivation to succeed in a fast-paced remote environment.

Responsibilities: - Answer incoming calls from customers and assist them with their inquiries - Handle and resolve customer complaints in a professional and timely manner - Process orders accurately and efficiently - Provide information about products and services to customers - Maintain a positive and professional attitude at all times - Collaborate with other team members to improve overall customer satisfaction - Use creativity to find solutions to customer issues

Requirements: - Minimum of 4 years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong problem-solving abilities - High level of adaptability to changing situations - Motivated individual who takes initiative - Ability to work well in a team environment and cooperate with others - Creativity to find unique solutions to customer problems - Comfortable working in a remote setting

Benefits: - Retirement plan - Disability insurance - Paid Time Off (PTO)

Working Environment: At Ross Stores, we believe in providing opportunities for unlimited personal and professional growth. As a Remote Call Center Specialist, you will have the chance to develop your skills and advance your career within our dynamic and supportive team.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Ross Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.