Chat Support Officer

Job Description:

UnitedHealth Group is seeking a driven and resilient Chat Support Officer to join our team in Dubai. As a Chat Support Officer, you will be responsible for providing exceptional customer service through chat support to resolve customer inquiries, issues, and provide product information. The ideal candidate will have a minimum of 4 years of experience in customer service or a related field and possess strong planning and project management skills.

Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Provide accurate information about products and services - Resolve customer complaints and issues effectively - Collaborate with other departments to escalate complex issues as needed - Maintain a high level of customer satisfaction and ensure a positive customer experience - Document customer interactions and feedback for future reference

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong planning and project management skills - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office and chat support software - Bachelor's degree in a related field is preferred

Benefits: - Training & professional development opportunities - Paid Time Off (PTO) - Parental leave options - Competitive salary and benefits package

Working Environment: At UnitedHealth Group, we strive to achieve success in a high-energy workplace focused on delivering impactful results. We value diversity and inclusion, and provide equal opportunities for all employees to succeed.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: UnitedHealth Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.