Remote Chat Support Representative

Job description:

Eli Lilly is seeking a motivated and experienced Remote Chat Support Representative to join our team in Dubai. As a Chat Support Representative, you will be responsible for providing exceptional customer service through online chat support. This position is full-time and at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide support through online chat platforms. 2. Troubleshoot technical issues and provide solutions in a timely and efficient manner. 3. Demonstrate exceptional communication skills and professionalism with customers. 4. Collaborate with team members to ensure a seamless customer experience. 5. Follow company guidelines and customer service best practices. 6. Meet and exceed customer satisfaction goals. 7. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Reliable and adaptable personality traits. 3. Strong emotional intelligence and leadership skills. 4. Excellent written and verbal communication skills. 5. Ability to work independently and as part of a team. 6. Experience working in a customer service or support role. 7. Proficiency in using online chat platforms and other support tools. 8. Strong problem-solving skills and attention to detail.

Benefits: 1. Paid sick leave. 2. Free accommodation. 3. Vision insurance. 4. Competitive salary and benefits package.

Working environment: At Eli Lilly, we have a strong focus on exceeding customer expectations and delivering delight. Our team is committed to providing exceptional service and support to our customers. We foster a collaborative and inclusive work environment where employees are encouraged to grow and succeed.

Deadline to apply: June 11, 2024

Equal opportunity statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, disability, sexual orientation, or age, to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.