Remote Client Relations Assistant

Job Description:

Farmers Insurance Exchange is seeking a Remote Client Relations Assistant to join our team in Dubai. As an Associate level position, the ideal candidate will have at least 3 years of experience in client relations. The Remote Client Relations Assistant will be responsible for maintaining and building relationships with clients remotely, ensuring high levels of customer satisfaction and retention.

Responsibilities: - Communicate with clients via phone, email, and video conferencing to address their needs and concerns - Provide support to clients in navigating insurance policies and claims - Collaborate with internal teams to ensure prompt and effective resolution of client issues - Update client information in the database accurately and in a timely manner - Assist in preparing reports and presentations for client meetings - Conduct market research to identify new business opportunities - Monitor client feedback and satisfaction levels to make recommendations for improving services - Support the Client Relations Manager in various administrative tasks as needed

Requirements: - Bachelor's degree in business administration, marketing, or a related field - Proven experience in client relations, preferably in the insurance industry - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Strong leadership and project management skills - Proficiency in Microsoft Office and CRM software - Must be able to adapt to a remote work environment and demonstrate self-discipline - Independent, hardworking, and able to collaborate with colleagues worldwide - Experience working in a multicultural environment is a plus

Benefits: - Medical coverage - Joining Bonus - Relocation allowance - Collaborative working environment with colleagues worldwide, fostering a global village mentality

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We welcome applicants from all backgrounds and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.