Client Service Manager

Job Description: NRG Energy is seeking a dynamic and experienced Client Service Manager to join our team in Abu Dhabi, UAE. As a Client Service Manager, you will be responsible for managing relationships with our clients, ensuring their needs are met and their expectations are exceeded. You will play a key role in providing excellent customer service, resolving any issues that may arise, and identifying opportunities for growth within our client base.

Responsibilities: - Develop and maintain strong relationships with clients, serving as their main point of contact for all inquiries and issues. - Act as a liaison between clients and internal teams, ensuring clear communication and alignment on deliverables. - Manage client accounts, including handling contract renewals, upselling opportunities, and ensuring customer satisfaction. - Monitor key performance indicators to track client satisfaction and identify areas for improvement. - Collaborate with cross-functional teams to develop customized solutions for clients based on their needs. - Provide regular updates and reports to clients on the status of their accounts and any relevant information. - Handle escalations and resolve disputes in a timely and effective manner. - Stay up-to-date on industry trends and best practices in client services to continuously improve our processes. - Mentor and train junior team members to ensure consistent delivery of high-quality service.

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field. - Minimum of 8 years of experience in client services or account management. - Proven track record of successfully managing client relationships and exceeding customer expectations. - Strong communication and interpersonal skills. - Resourceful and motivated, with a strong problem-solving ability. - Excellent planning and organization skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Experience in the energy industry is a plus.

Benefits: - Paid overtime - Dental insurance - Joining Bonus

Working Environment: At NRG Energy, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where innovation and creativity are valued.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.