Contact Center Specialist

Job Description:

Packaging Corp. of America is seeking a Contact Center Specialist to join our team in Abu Dhabi, AE. As an Entry Level position, this role is perfect for individuals with 1 year of experience who are driven and resourceful. The Contact Center Specialist will be responsible for managing customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints and issues in a timely and professional manner - Provide product information and pricing to customers - Process orders and track shipments - Collaborate with other departments to ensure customer satisfaction - Analyze customer feedback and trends to improve processes - Meet and exceed customer service targets and KPIs

Requirements: - 1 year of experience in a customer service or contact center role - Strong communication skills, both verbal and written - Critical thinking and problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Proficiency in Microsoft Office suite - Bachelor's degree preferred

Personality Traits: - Driven - Resourceful

Soft Skills: - Critical thinking - Analysis

Benefits: - Joining Bonus - Relocation allowance - Medical coverage

Working Environment: Thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch customer service and fostering a positive work environment.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Packaging Corp. of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.