Remote Customer Care Assistant

Job Description:

Ralph Lauren is seeking a Remote Customer Care Assistant to join our team in Dubai, UAE. As a full-time Associate level role with 3 years of experience, the ideal candidate will be motivated, energetic, and have strong strategic planning and cooperation skills.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and online chat. 2. Assist customers with inquiries, product information, and order processing. 3. Troubleshoot and resolve any customer issues or complaints in a timely and professional manner. 4. Collaborate with internal teams to ensure customer satisfaction and retention. 5. Maintain accurate customer records and documentation. 6. Participate in training and development programs to continuously improve customer care skills.

Requirements: 1. 3 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in Business Administration or a related field is preferred. 7. Motivated and energetic personality traits are essential. 8. Demonstrated strategic planning and cooperation skills.

Benefits: - Life insurance - Relocation allowance - Medical coverage

Working Environment: At Ralph Lauren, we prioritize building strong relationships with colleagues, clients, and partners. Our remote Customer Care Assistants are encouraged to collaborate, communicate effectively, and strive for excellence in all interactions.

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.