Customer Care Associate - Work from home

Job description: Advance Auto Parts is seeking a motivated and customer-oriented individual to join our team as a Customer Care Associate, working from home in Abu Dhabi, AE. As an entry-level position, no prior experience is necessary.

Responsibilities: 1. Provide exceptional customer service through phone, email, and chat channels. 2. Assist customers with product inquiries, order tracking, and issue resolution. 3. Process returns, refunds, and exchanges in a timely and efficient manner. 4. Collaborate with internal teams to resolve customer issues and improve overall customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Meet and exceed customer satisfaction goals and metrics. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Independent and self-motivated with a strong drive to succeed. 2. Excellent communication skills, both written and verbal. 3. Strong strategic planning abilities to prioritize and multitask effectively. 4. Comfortable working remotely and managing time efficiently. 5. Proficient in using computer software and CRM systems. 6. High school diploma or equivalent. 7. Must have a quiet and dedicated workspace at home.

Benefits: 1. Company-provided equipment for remote work. 2. Disability insurance coverage. 3. Retirement plan options. 4. Opportunities for career growth within the company.

Working environment: At Advance Auto Parts, we value inclusivity and mentorship. We encourage and support our team members to develop leadership skills and foster a collaborative working environment.

Equal Opportunity Statement: Advance Auto Parts is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and do not discriminate based on race, gender, religion, or any other protected characteristic.

Deadline to apply: May 31, 2024.

If you meet the requirements and are excited about the opportunity to work from home as a Customer Care Associate with Advance Auto Parts, we encourage you to apply and become a part of our dynamic team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.