Customer Care Manager

We are currently seeking a highly motivated and experienced Customer Care Manager to join our team at Abu Dhabi Ports Company in Dubai. As a Customer Care Manager, you will be responsible for overseeing the customer service operations, ensuring the highest level of satisfaction for our clients.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Monitor and analyze customer feedback to improve services - Collaborate with other departments to resolve customer issues - Train and mentor new customer service staff - Handle escalated customer complaints in a professional and timely manner - Implement strategies to increase customer retention and loyalty - Conduct regular performance evaluations and provide feedback to staff

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in customer service management - Excellent communication and interpersonal skills - Strong leadership abilities and decision-making skills - Resourceful and reliable personality traits - Critical thinking and project management skills - Proficient in CRM software and Microsoft Office Suite

Benefits: - Free accommodation - Vision insurance - Paid sick leave - Recognize and reward based on performance and merit

Equal Opportunity Statement: Abu Dhabi Ports Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.