Customer Care Representative

Job Description:

We are seeking a highly motivated Customer Care Representative to join our team at Cincinnati Financial in Dubai, AE. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with insurance policy information, claims processing, and billing inquiries - Resolve customer complaints and issues with a focus on customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer needs are met - Stay up-to-date on product knowledge and industry trends - Continuously seek opportunities to improve processes and enhance the customer experience

Requirements: - 4 years of experience in customer service or a related field - Resourceful and adaptable personality traits - Strong cooperation and problem-solving skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and CRM software - Ability to work efficiently in a fast-paced environment - Bachelor's degree in a relevant field is preferred

Benefits: - Company-provided equipment - Disability insurance - Remote work flexibility

Working Environment: At Cincinnati Financial, we encourage autonomy and independence, trusting our employees to excel in their roles. We believe in creating a supportive and inclusive work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and is committed to providing a workplace that is free of discrimination and harassment. We value diversity and inclusion and welcome candidates from all backgrounds to apply.

Deadline to apply: 2024-07-01

If you are a customer service professional who is passionate about delivering exceptional service and building strong relationships with customers, we encourage you to apply for the Customer Care Representative position at Cincinnati Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.