Customer Care Specialist

Job description:

Supervalu is seeking a motivated and reliable Customer Care Specialist to join our team in Abu Dhabi. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our valued customers.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues quickly and efficiently - Process orders, returns, and exchanges accurately - Provide product information, recommendations, and assistance to customers - Work closely with the sales team to ensure customer satisfaction and retention - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer experience - Continuously strive to meet and exceed customer service goals

Requirements: - 3 years of experience in a customer service role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work well in a team environment - Presentation skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or related field preferred

Benefits: - Company equipment provided - Life insurance - Dental insurance

Working environment: Join our team at Supervalu and unleash your creativity in a setting that celebrates and nurtures innovation. We offer a dynamic and supportive work environment where you can grow and develop your skills.

Deadline to apply: June 22, 2024

Equal Opportunity Statement: Supervalu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.