Customer Service Assistant

Job Description:

Level 3 Communications is seeking a motivated and confident Customer Service Assistant to join our team in Dubai. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients and supporting various departments within the organization. This position is ideal for someone with at least 4 years of experience in customer service and who possesses excellent communication and interpersonal skills.

Responsibilities: - Responding to customer inquiries via phone, email, and in person - Resolving customer complaints and issues in a timely and professional manner - Processing orders, returns, and exchanges accurately - Assisting with product recommendations and providing information on promotions and sales - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate customer records and ensuring confidentiality of information - Continuously improving processes and procedures to enhance the customer experience - Participating in training and development programs to enhance job knowledge and skills

Requirements: - High school diploma or equivalent required; Associate's degree preferred - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work well independently and as part of a team - Proficiency in Microsoft Office and CRM software - Strong organizational skills and attention to detail - Persuasion and cooperation skills - Ability to multitask and prioritize tasks effectively

Personality Traits: - Motivated - Confident

Soft Skills: - Persuasion - Cooperation

Benefits: - Disability insurance - Employee discounts - Vision insurance

Working Environment: At Level 3 Communications, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees can grow and develop professionally.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.