Customer Service Manager

As a Customer Service Manager at Western Digital in Abu Dhabi, UAE, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be responsible for overseeing a team of customer service representatives, managing customer inquiries, resolving issues, and implementing strategies to improve the overall customer experience.

Responsibilities: - Develop and implement customer service policies and procedures - Train and mentor customer service representatives - Monitor customer interactions and provide feedback for continuous improvement - Analyze customer feedback and data to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer issues and complaints - Track and report on key performance metrics - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in customer service - Strong leadership and communication skills - Adaptable and resourceful, able to thrive in a fast-paced environment - Experience in people management and conducting research - Excellent problem-solving abilities - Ability to build strong relationships with customers and colleagues

Benefits: - Company-provided equipment - Travel opportunities - Paid Time Off (PTO)

Working environment: At Western Digital, we foster a collaborative and supportive working environment where employees are encouraged to build strong connections and treat colleagues like an extended family.

Equal Opportunity Statement: Western Digital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.