Remote Customer Service Manager

Job Description: Aramark is seeking a Remote Customer Service Manager to join our team in Dubai. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in customer service management. The Remote Customer Service Manager will be responsible for overseeing a team of remote customer service representatives, ensuring excellent customer service delivery, and maintaining positive client relationships.

Responsibilities: - Manage and lead a team of remote customer service representatives - Develop and implement customer service policies and procedures - Monitor team performance and provide coaching and feedback - Handle escalated customer inquiries and complaints - Analyze customer service data to identify trends and implement improvements - Collaborate with other departments to ensure a seamless customer experience - Stay up to date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer service management - Proven track record of successfully managing a remote customer service team - Strong leadership and communication skills - Motivated and hardworking with a passion for delivering exceptional customer service - Excellent problem-solving and critical thinking skills

Benefits: - Training & professional development opportunities - Retirement plan options - Company transportation provided - Flourish in a culture that embraces change and responds resiliently

Equal Opportunity Statement: Aramark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.