Customer Service Representative

Job Description:

JetBlue Airways is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Abu Dhabi, UAE. As an Associate level position, the ideal candidate should have at least 2 years of experience in a customer service role.

Responsibilities: 1. Provide exceptional customer service to all JetBlue customers, handling inquiries, complaints, and requests in a professional and timely manner. 2. Manage customer accounts, bookings, and reservations ensuring accuracy and efficiency. 3. Assist customers with check-in processes, boarding procedures, and other pre-flight services. 4. Collaborate with other team members to ensure smooth operations in airport terminals and on-board flights. 5. Utilize analytical skills to identify trends, resolve issues, and improve overall customer satisfaction. 6. Demonstrate emotional intelligence in dealing with challenging situations and diffusing conflicts effectively. 7. Work in a fast-paced environment while maintaining a high level of adaptability and flexibility. 8. Uphold JetBlue's commitment to quality by delivering superior service and upholding brand standards in all interactions.

Requirements: 1. Strong interpersonal and communication skills 2. Ability to work well under pressure and handle multiple tasks simultaneously 3. Proficiency in using computer systems and reservation software 4. Prior experience in the airline industry is preferred 5. Passion for providing exceptional customer service 6. Ability to analyze data and make informed decisions 7. Emotional intelligence and the ability to connect with customers on a personal level 8. Adaptable to changing circumstances and operational needs

Benefits: - Free accommodation in Abu Dhabi - Paid overtime opportunities - Life insurance coverage - Opportunities for career growth and development within JetBlue Airways

Working Environment: At JetBlue Airways, we prioritize quality in all aspects of our work, products, and services. Our team members are dedicated to exceeding customer expectations and strive for excellence in everything we do. Joining JetBlue means being part of a dynamic and innovative team that values collaboration, integrity, and a passion for travel.

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.