Customer Service Specialist

Job description:

CBRE Group, a leading commercial real estate services and investment firm, is seeking a passionate and hardworking Customer Service Specialist to join our team in Dubai. As an Associate-level professional with at least 4 years of experience in customer service, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction.

Responsibilities: 1. Handle incoming customer inquiries via phone, email, and in person 2. Assist clients with their requests, issues, and concerns in a timely and professional manner 3. Maintain a positive and friendly attitude while addressing customer needs 4. Collaborate with other team members to resolve customer problems and escalate issues when necessary 5. Keep accurate records of customer interactions and transactions 6. Work closely with other departments to improve overall customer satisfaction 7. Continuously seek ways to enhance the customer experience and provide feedback to management 8. Stay up-to-date on company products, services, and policies to better assist customers

Requirements: 1. At least 4 years of experience in customer service 2. Strong people management and decision-making skills 3. Excellent communication and interpersonal skills 4. Ability to work well under pressure and in a fast-paced environment 5. Proficiency in Microsoft Office applications 6. Bachelor's degree in a related field is preferred

Benefits: 1. Paid Time Off (PTO) 2. Travel opportunities 3. Company transportation 4. Recognition and rewards based on performance and merit

Working environment: At CBRE Group, we believe in recognizing and rewarding employees based on their performance and merit. We provide a supportive and inclusive work environment where employees can thrive and grow professionally.

Deadline to apply: 2024-06-27

Equal opportunity statement: CBRE Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.