Customer Success Assistant

Job Description:

We are looking for a reliable and hardworking Customer Success Assistant to join our team at PNC Financial Services Group in Dubai. As an Associate level role, you will be responsible for providing exceptional customer service to our clients, ensuring their success and satisfaction with our products and services.

Responsibilities: - Communicate with customers via phone, email, and in-person to address any questions or concerns they may have - Analyze customer data and feedback to identify areas for improvement in our products and services - Collaborate with internal teams to ensure prompt resolution of customer issues - Develop and maintain strong relationships with customers to drive retention and upsell opportunities - Assist in the onboarding of new customers and provide ongoing support throughout their journey with our company - Track and report on key performance metrics related to customer satisfaction and success

Requirements: - 2 years of experience in a customer service or related role - Excellent communication skills, both written and verbal - Strong analytical skills to interpret customer data and feedback - Ability to work independently and as part of a team - Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits: - Paid overtime - Profit sharing - Remote work flexibility

Working Environment: At PNC Financial Services Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and a strong work ethic.

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

Deadline to Apply: June 11, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.