Customer Success Associate

Job Description: As a Customer Success Associate at WESCO International in Dubai, you will be responsible for ensuring the satisfaction and retention of our valuable customers. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and proactively identifying opportunities to enhance their overall experience. Your passion for customer service and reliability will be crucial in building strong relationships with clients and driving business growth.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and proactive outreach - Understand customer needs and provide solutions that align with their goals - Collaborate with internal teams to address customer inquiries and resolve issues in a timely manner - Monitor customer satisfaction levels and identify opportunities for improvement - Conduct regular check-ins with customers to ensure their success with our products and services - Assist with onboarding new customers and provide ongoing support throughout their journey - Track customer engagement and provide insights to the sales and marketing teams - Participate in customer success meetings and contribute to strategic initiatives to enhance the overall customer experience

Requirements: - 2 years of experience in a customer-facing role - Passion for delivering exceptional customer service - Reliable and trustworthy with a strong work ethic - Strong persuasion and decision-making skills - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Bachelor's degree in business administration or related field preferred

Benefits: - Visa sponsorship for eligible candidates - Joining bonus for new hires - Employee discounts on company products and services - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: WESCO International is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any factor not directly related to job performance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.