Remote Customer Success Manager

Job Description:

National Oilwell Varco is seeking a Remote Customer Success Manager to join our team in Dubai, AE. As a Mid-to-Senior Level position, we are looking for an individual with at least 8 years of experience in customer success roles. The ideal candidate will be independent, resilient, possess strong leadership skills, and demonstrate creativity in problem-solving.

Responsibilities: - Serve as the main point of contact for assigned customer accounts, fostering strong relationships and ensuring customer satisfaction - Develop and implement customer success strategies to drive retention and growth - Collaborate with cross-functional teams to address customer needs and provide solutions - Monitor customer health and proactively identify and address potential issues - Analyze customer data and feedback to drive continuous improvement and enhance customer experience - Provide regular updates and reports to internal stakeholders on customer success metrics and key performance indicators

Requirements: - Bachelor's degree in Business, Marketing, or related field - 8+ years of experience in customer success, account management, or related roles - Strong communication and interpersonal skills - Proven track record of building and maintaining successful customer relationships - Ability to work autonomously and prioritize tasks effectively - Experience working remotely and managing a diverse portfolio of accounts

Benefits: - Company transportation - Dental insurance - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: At National Oilwell Varco, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and collaborative work environment where employees are empowered to bring their ideas to the table and make a meaningful impact.

Equal Opportunity Statement: National Oilwell Varco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: 2024-05-06

Join us in our mission to provide exceptional customer experiences and drive business success as a Remote Customer Success Manager at National Oilwell Varco. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.