Customer Success Manager - Work from home

Job Description:

As a Customer Success Manager at Home Depot working remotely from Dubai, you will be responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will play a crucial role in understanding customer needs, providing solutions, and ensuring successful product adoption.

Responsibilities: - Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner - Develop and execute customer success strategies to drive customer retention and expansion - Collaborate with cross-functional teams to ensure seamless onboarding, training, and implementation processes for customers - Monitor customer health and key performance indicators to proactively identify and address any issues - Advocate for customers internally to drive product improvements and enhancements - Conduct regular check-ins and business reviews with customers to assess their satisfaction and gather feedback - Identify opportunities for upselling and cross-selling to increase revenue and customer lifetime value

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 8+ years of experience in customer success, account management, or a related role - Proven track record of successfully managing customer relationships and driving customer satisfaction - Strong communication and interpersonal skills - Confident and reliable with a high level of professionalism - Excellent time management and project management skills - Ability to work independently and as part of a remote team - Proficiency in CRM software and Microsoft Office Suite - Experience in the retail or home improvement industry is a plus

Benefits: - Profit sharing opportunities based on performance - Medical coverage for you and your family - Joining bonus upon successful onboarding - Opportunity to be part of a dynamic and innovative team that leads the industry in cutting-edge solutions

Working Environment: At Home Depot, we pride ourselves on fostering a collaborative and inclusive working environment where employees are empowered to bring their best ideas to the table. As a remote Customer Success Manager, you will have the opportunity to work with a team of industry leaders who are dedicated to driving customer success and innovation.

Equal Opportunity Statement: Home Depot is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.