Remote Customer Success Officer

Job Description:

Dubai Properties Group is seeking a Remote Customer Success Officer to join our team in Dubai. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers through exceptional service and support. You will work remotely to build and maintain strong, long-lasting relationships with our clients, providing guidance and assistance to help them achieve their goals.

Responsibilities: 1. Serve as the primary point of contact for assigned customers, addressing their inquiries and resolving any issues in a timely manner. 2. Develop a deep understanding of customers' needs and objectives to proactively guide them towards success. 3. Collaborate with internal teams to advocate for customer needs and drive product improvements. 4. Monitor customer usage and satisfaction metrics to identify opportunities for upselling or cross-selling. 5. Provide training and product demonstrations to customers to ensure they are maximizing the value of our services. 6. Track and report on customer success metrics to measure the effectiveness of our initiatives. 7. Stay up to date on industry trends and best practices to continuously enhance the customer experience.

Requirements: - Bachelor's degree in Business Administration or a related field. - Minimum of 3 years of experience in customer service or account management. - Proven track record of building relationships and retaining customers. - Excellent communication and interpersonal skills. - Strong critical thinking and problem-solving abilities. - Ability to work independently and adapt to new challenges. - Resilient and able to thrive in a fast-paced environment. - Team player with a cooperative attitude towards achieving shared goals.

Benefits: - Company transportation provided for remote work. - Retirement plan to support long-term financial security. - Paid sick leave for when you need time off to recover.

Working Environment: At Dubai Properties Group, we strive for excellence and uphold high standards in all endeavors. We foster a culture of collaboration and innovation, where employees are encouraged to think creatively and challenge the status quo.

Equal Opportunity Statement: Dubai Properties Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.