Customer Support Assistant

Job Description:

Rite Aid, a leading pharmacy chain in Dubai, is seeking a dynamic and dedicated Customer Support Assistant to join our team. As a full-time Associate Level employee, you will play a crucial role in providing exceptional customer service and support to our valued customers.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner - Assist customers with product information, order status updates, and issue resolution - Process returns, exchanges, and refunds following company policies and procedures - Maintain accurate customer records and update customer profiles as needed - Collaborate with other departments to ensure seamless customer experience - Identify and report trends in customer inquiries for continuous improvement - Assist with inventory management and restocking as needed

Requirements: - Bachelor's degree in Business Administration or related field preferred - Minimum of 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Confident and resilient attitude when dealing with challenging situations - Excellent planning and time management skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency in Microsoft Office Suite and other customer support software - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Travel opportunities for training and development - Comprehensive medical coverage - Company-provided transportation for work-related travel

Working Environment: At Rite Aid, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a supportive and innovative environment that fosters personal and professional growth.

Deadline to Apply: Please submit your application by May 8, 2024.

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and experience levels to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.