Customer Support Specialist

Job Description:

Marsh & McLennan is seeking a Customer Support Specialist to join our team in Dubai. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This entry-level position requires at least 1 year of experience in a customer-facing role.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and live chat in a timely and professional manner - Provide product information, troubleshooting assistance, and general support to customers - Document and track customer interactions and follow up as needed - Collaborate with internal teams to resolve customer concerns and escalate complex issues as necessary - Identify opportunities to improve customer satisfaction and make recommendations for process enhancements - Stay up to date on product knowledge and participate in training sessions as needed

Requirements: - 1 year of experience in a customer service or support role - Motivated and passionate about providing exceptional customer service - Strong communication and interpersonal skills - Ability to adapt to changing priorities and multitask effectively - Demonstrated leadership skills and the ability to work well in a team environment - Bachelor's degree in Business, Communication, or a related field preferred

Personality traits: motivated, passionate Soft skills: adaptability, leadership

Benefits: - Vision insurance - Travel & spending expenses covered - Free accommodation

Working Environment: At Marsh & McLennan, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer support and creating positive experiences for our clients.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Marsh & McLennan is an equal opportunity employer and is committed to diversity in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.