Remote Live Chat Manager

Jones Lang LaSalle is currently seeking a Remote Live Chat Manager to join our team in Dubai, UAE. As a leading global real estate services firm, Jones Lang LaSalle offers a dynamic and innovative work environment where employees are encouraged to grow and succeed.

Responsibilities: - Manage a team of remote live chat agents to provide exceptional customer service and support to clients - Oversee the daily operations of the live chat platform, including monitoring chat performance, improving chat processes, and implementing best practices - Develop and implement strategies to increase chat engagement, drive conversions, and maximize customer satisfaction - Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure seamless integration of live chat into overall business operations - Analyze chat data and KPIs to track performance, identify trends, and make data-driven decisions to improve chat performance - Train and onboard new chat agents, provide ongoing coaching and mentoring, and conduct performance evaluations - Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies in live chat management

Requirements: - Bachelor's degree in business, communications, marketing, or a related field - Minimum of 7 years of experience in customer service, live chat management, or a similar role - Strong project management and people management skills - Motivated self-starter with the ability to work independently and lead a remote team effectively - Excellent communication and interpersonal skills - Experience working in a fast-paced and deadline-driven environment - Proficiency in live chat software and CRM systems - Ability to multitask, prioritize workload, and meet deadlines

Personality Traits: - Motivated - Independent - Team player - Creative problem solver

Soft Skills: - Project management - People management - Leadership

Benefits: - Employee discounts - Gym membership - Profit sharing

Working Environment: Jones Lang LaSalle is committed to embracing diversity and creating an inclusive culture that values and respects all perspectives. We believe that diversity and inclusion are essential to our success, and we strive to create a workplace where every employee feels valued and respected.

Equal Opportunity Statement: Jones Lang LaSalle is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Deadline to Apply: May 8, 2024

Join Jones Lang LaSalle and be part of a diverse and inclusive team that values innovation, collaboration, and personal growth. Apply now to become our Remote Live Chat Manager in Dubai, UAE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.