Live Chat Manager

Job Description:

We are seeking a dynamic and experienced Live Chat Manager to join our team at PepsiCo in Dubai. As a Live Chat Manager, you will be responsible for overseeing our live chat platform and providing exceptional customer service to our valued customers.

Responsibilities: - Manage and monitor the live chat platform to ensure timely responses to customer inquiries - Train and supervise a team of live chat agents to deliver high-quality customer service - Develop and implement strategies to improve customer satisfaction and retention - Analyze chat data and customer feedback to identify trends and make recommendations for improvement - Coordinate with other departments to ensure seamless communication and resolution of customer issues - Stay up-to-date on industry trends and best practices in live chat customer service

Requirements: - 5 years of experience in customer service or a related field - Resilient and passionate about providing exceptional customer service - Strong persuasion skills and creativity in problem-solving - Excellent written and verbal communication skills - Ability to work in a fast-paced environment and adapt to changing priorities - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Visa sponsorship for qualified candidates - Joining bonus upon successful completion of probation period - Company transportation provided for employees

Working Environment: At PepsiCo, we prioritize quality in all aspects of our work, products, and services. We are committed to providing a supportive and inclusive work environment where all employees are valued and respected.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: PepsiCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.