Live Chat Manager - Work from home

We are looking for a dynamic and experienced Live Chat Manager to join our team at Dubai Marina. As a Work from Home position, this role offers full-time remote work flexibility, making it ideal for individuals seeking a better work-life balance.

Responsibilities: 1. Manage a team of live chat agents, ensuring they provide timely and accurate responses to customer inquiries. 2. Develop and implement live chat strategies to improve customer satisfaction and drive sales. 3. Monitor chat conversations to identify opportunities for improvement and provide feedback to agents. 4. Analyze chat data and prepare reports on key performance metrics such as response time, resolution rate, and customer satisfaction. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Stay up-to-date on industry trends and best practices in live chat customer service.

Requirements: 1. Minimum of 6 years of experience in a customer service or live chat management role. 2. Strong leadership skills with the ability to motivate and coach team members. 3. Excellent written and verbal communication skills. 4. Resilient and dedicated with a proactive approach to problem-solving. 5. Innovative thinker with a strong focus on teamwork. 6. Proficiency in using live chat software and CRM systems. 7. Ability to work independently and manage time effectively in a remote work environment.

Benefits: 1. Remote work flexibility. 2. Retirement plan. 3. Training and professional development opportunities.

At Dubai Marina, we value autonomy and independence, trusting our employees to excel in their roles. If you are a motivated and experienced Live Chat Manager who thrives in a remote work environment, we encourage you to apply before the deadline on April 29, 2024.

Equal Opportunity Statement: Dubai Marina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.