Live Chat Manager - Work from home

Job description:

GameStop is seeking a highly motivated Live Chat Manager to join our dynamic team. This is a full-time, remote position based in Abu Dhabi, UAE. The ideal candidate for this mid-to-senior level role will have at least 7 years of experience in customer service or a related field.

Responsibilities: - Oversee and manage the live chat team, ensuring timely and professional responses to customer inquiries - Develop strategies to improve customer satisfaction and retention through the live chat platform - Monitor chat performance metrics and KPIs to optimize team efficiency and effectiveness - Train and mentor chat agents, providing guidance on best practices and customer service techniques - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in live chat customer service

Requirements: - 7+ years of experience in customer service or a related field - Proven track record of managing and leading teams - Excellent communication and interpersonal skills - Strong research and project management abilities - Resilient attitude and ability to thrive in a fast-paced environment - Motivated self-starter with a passion for delivering exceptional customer service

Personality traits: resilient, motivated Soft skills: research, project management

Benefits: - Remote work flexibility - Parental leave - Dental insurance

Working environment: At GameStop, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to creating a positive and inclusive work environment where employees can thrive and succeed.

Deadline to apply: May 17, 2024

Equal opportunity statement: GameStop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.