Live Chat Representative

Job Description:

As a Live Chat Representative at Cognizant Technology Solutions in Dubai, you will be responsible for managing online customer inquiries and providing exceptional customer service through live chat. You will engage with customers in real-time to address their questions, provide product information, resolve complaints, and offer assistance with purchases. Your role will be crucial in representing the company's brand and maintaining high customer satisfaction levels.

Responsibilities: 1. Responding promptly to customer inquiries via live chat. 2. Providing accurate information about products and services. 3. Resolving customer complaints and issues in a professional manner. 4. Assisting customers with online transactions and order processing. 5. Escalating complex issues to the appropriate department for resolution. 6. Maintaining a positive and empathetic attitude towards customers. 7. Collaborating with team members to improve customer experience.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask and prioritize workload effectively. 4. Proficiency in using live chat software and online customer service platforms. 5. Strong problem-solving skills and attention to detail. 6. Dedication and a strong work ethic. 7. Strategic planning and leadership abilities. 8. Ability to work effectively in a fast-paced environment.

Benefits: - Travel opportunities - Paid Time Off (PTO) - Vision insurance

Working Environment: At Cognizant Technology Solutions, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to grow and develop your skills in a dynamic and collaborative work environment.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.