Live Chat Representative - Work from home

Job Description:

Cardinal Health is seeking a proactive and dedicated Live Chat Representative to join our team in Dubai. As a Live Chat Representative, you will be responsible for providing exceptional customer service through online chat support. This is a full-time remote position, allowing you to work from the comfort of your own home.

Responsibilities: 1. Respond to customer inquiries and issues through live chat in a timely and professional manner. 2. Provide accurate information about products, services, and promotions. 3. Assist customers with order placement, tracking, and returns. 4. Resolve customer complaints and escalate to the appropriate teams when necessary. 5. Actively engage with customers to increase sales and drive customer satisfaction. 6. Work collaboratively with other team members to ensure a seamless customer experience. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Resourceful and hardworking attitude with excellent problem-solving skills. 3. Strong negotiation and critical thinking skills. 4. Excellent written communication skills. 5. Ability to work independently and prioritize tasks effectively. 6. Must have a reliable internet connection and a quiet workspace. 7. Experience with live chat software is a plus.

Personality Traits: 1. Resourceful: able to find creative solutions to customer problems. 2. Hardworking: committed to delivering top-notch customer service consistently.

Soft Skills: 1. Negotiation: ability to navigate customer conversations effectively. 2. Critical Thinking: analyze situations and make informed decisions.

Benefits: 1. Free food and accommodation for employees. 2. Vision insurance for eligible employees. 3. Opportunities for ongoing learning and development for personal and professional growth.

Equal Opportunity Statement: Cardinal Health is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any factors not related to job requirements.

Deadline to Apply: May 13, 2024

Join our team at Cardinal Health and make a difference in the lives of our customers with your exceptional customer service skills!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.