Online Account Support Manager

Job description:

We are seeking a dynamic and experienced Online Account Support Manager to join our team at HollyFrontier in Abu Dhabi. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in a similar role.

Responsibilities: 1. Manage a team of online account support specialists to ensure exceptional customer service and satisfaction. 2. Develop and implement strategies to optimize online account management processes and enhance user experience. 3. Monitor and analyze key performance indicators to track the effectiveness of online account support initiatives. 4. Collaborate with cross-functional teams to address customer issues and enhance overall online account management. 5. Stay up-to-date with industry trends and best practices to continuously improve online account support services. 6. Provide regular reports and updates to senior management on the performance of the online account support team.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Proven experience in online account management or customer support roles. 3. Strong leadership skills with the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Proficiency in using CRM systems and online account management tools. 6. Reliable and resourceful personality traits. 7. Strong teamwork and problem-solving skills. 8. Ability to thrive in a fast-paced and dynamic work environment.

Benefits: - Dental insurance - Gym membership - Medical coverage

Working environment: At HollyFrontier, we prioritize work-life balance and employee well-being. We offer a supportive and collaborative work environment where every team member is valued and respected.

Deadline to apply: 2024-06-22

Equal opportunity statement: HollyFrontier is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.