Online Account Support Specialist

Job Description:

Kinder Morgan is seeking a dynamic and energetic Online Account Support Specialist to join our team in Dubai. As an entry-level position, this role is perfect for those who are looking to kickstart their career in the customer service industry. The Online Account Support Specialist will be responsible for providing exceptional customer support via online channels, such as email and chat, to ensure customer satisfaction and retention.

Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and effectively through online platforms. 2. Assist customers with setting up and managing their online accounts. 3. Provide product information and assistance with online transactions. 4. Troubleshoot technical issues related to online account access and functionality. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Keep accurate records of customer interactions and transactions. 7. Identify opportunities to improve customer experience and provide feedback to management.

Requirements: 1. Energetic and resourceful individual with a strong desire to provide excellent customer service. 2. Excellent communication skills, both written and verbal. 3. Strong attention to detail and ability to multitask in a fast-paced environment. 4. Basic computer skills and familiarity with online platforms. 5. Ability to work effectively in a team environment. 6. No prior experience required - training will be provided.

Benefits: - Disability insurance - Visa sponsorship - Employee discounts

Working Environment: At Kinder Morgan, we are dedicated to understanding and exceeding customer expectations. The Online Account Support Specialist plays a crucial role in delivering a positive customer experience and helping to build strong relationships with our valued clients.

Deadline to Apply: Please submit your application by May 13, 2024.

Equal Opportunity Statement: Kinder Morgan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.