Online Call Center Officer

Job Description:

We are looking for an Online Call Center Officer to join our team at Cognizant Technology Solutions in Dubai. This is a full-time entry-level position that requires at least 1 year of experience in a similar role. The ideal candidate will be driven and confident, with strong decision-making and analysis skills.

Responsibilities: - Handle incoming calls from customers and provide them with assistance and support in a professional and efficient manner - Assist customers with inquiries, service issues, and other concerns through various communication channels, including phone, email, and chat - Utilize a variety of tools and resources to resolve customer issues and escalate as needed - Maintain accurate and detailed records of customer interactions and transactions - Work collaboratively with team members to ensure customer satisfaction and meet performance goals - Stay updated on product and service offerings to provide accurate information to customers

Requirements: - 1 year of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong decision-making and analytical skills - Ability to multitask and work in a fast-paced environment - Proficiency in using computer systems and software applications - High school diploma or equivalent

Benefits: - Free accommodation - Remote work flexibility - Vision insurance

Working Environment: At Cognizant Technology Solutions, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a collaborative and supportive culture where every team member can thrive and succeed.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.