Online Client Support Specialist

Job Description:

Ashland is seeking an enthusiastic and motivated Online Client Support Specialist to join our team in Dubai. As an Entry Level position, this role is perfect for individuals who are looking to kickstart their career in customer support and gain valuable experience in a global company.

Responsibilities: 1. Provide timely and accurate responses to client inquiries through online platforms such as email, chat, and social media. 2. Assist clients with account setup, troubleshooting technical issues, and navigating through our online platform. 3. Collaborate with other departments to escalate and resolve complex client concerns. 4. Maintain a high level of professionalism and customer service standards in all interactions. 5. Continuously improve and update knowledge of Ashland's products and services to better assist clients.

Requirements: 1. Resourceful and hardworking individuals who are eager to learn and grow in a dynamic environment. 2. Attention to detail and strong time management skills to handle multiple client inquiries efficiently. 3. Excellent written and verbal communication skills in English; additional languages are a plus. 4. Ability to work in a fast-paced and team-oriented environment. 5. Basic proficiency in Microsoft Office Suite and online communication platforms.

Benefits: 1. Vision insurance to support your health and wellness. 2. Parental leave to help individuals balance work and family responsibilities. 3. Visa sponsorship for individuals who require work authorization in Dubai.

Working Environment: Join a company that transcends borders and promotes collaboration on a global scale. At Ashland, you will have the opportunity to work with a diverse team from around the world and contribute to our mission of delivering innovative solutions to our clients.

Equal Opportunity Statement: Ashland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

Deadline to apply: July 1, 2024

Apply now and start your career journey with Ashland as an Online Client Support Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.