Online Contact Center Assistant

Job Description:

Jacobs Engineering Group is seeking a dedicated and passionate Online Contact Center Assistant to join our team in Abu Dhabi, UAE. As an Associate Level employee, you will be responsible for providing exceptional customer service and support through various online channels.

Responsibilities: - Respond to customer inquiries and resolve issues via email, chat, and social media platforms - Maintain a positive and professional attitude while interacting with customers - Assist with order processing, tracking, and returns - Collaborate with cross-functional teams to escalate complex issues and provide timely solutions - Keep accurate records of customer interactions and transactions - Contribute to the development and improvement of online customer service processes - Stay updated on product knowledge and company policies to provide accurate information to customers - Handle confidential information with sensitivity and discretion

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and online communication tools - Strategic planning and problem-solving skills - Passionate about delivering exceptional customer service - Resilient in handling challenging situations

Benefits: - Disability insurance - Visa sponsorship for eligible candidates - Relocation allowance for candidates outside of Abu Dhabi

Working Environment: At Jacobs Engineering Group, we thrive in an energetic and rapidly evolving work setting. We believe in fostering a collaborative and inclusive culture where employees can grow and succeed.

Deadline to Apply: Interested candidates should apply by June 27, 2024.

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.