Online Customer Care Officer

Job Description:

Liberty Mutual Insurance Group is seeking a dedicated and confident Online Customer Care Officer to join our team in Abu Dhabi, UAE. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service and be able to work independently as well as part of a team. The Online Customer Care Officer will be responsible for providing exceptional customer service through various online platforms such as email, chat, and social media.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Process customer requests such as policy changes, claims, and billing inquiries - Educate customers on products and services offered by Liberty Mutual Insurance Group - Document all customer interactions accurately and efficiently - Collaborate with other departments to ensure customer satisfaction - Stay up to date on industry trends and best practices in online customer care - Conduct surveys and gather feedback to improve customer experience

Requirements: - Bachelor's degree in Business Administration or related field - 3+ years of experience in customer service - Excellent communication skills, both written and verbal - Strong project management skills and ability to multitask - Adaptability to changing environments and technologies - Proficiency in Microsoft Office Suite and online customer care tools

Personality Traits: - Dedicated: The ability to prioritize customer satisfaction and go above and beyond to meet their needs - Confident: The ability to handle difficult situations with professionalism and grace

Soft Skills: - Project Management: Ability to manage multiple tasks and prioritize work effectively - Adaptability: Ability to adjust to different communication styles and customer needs

Benefits: - Remote work flexibility - Dental insurance - Disability insurance

Working Environment: At Liberty Mutual Insurance Group, we foster a culture of collaboration that transcends borders. Our global team works together seamlessly to provide the best possible service to our customers.

Deadline to Apply: 2024-05-31

Equal Opportunity Statement: Liberty Mutual Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.