Online Customer Service Associate

Job Description:

The Abu Dhabi Securities Exchange is seeking a dynamic and driven Online Customer Service Associate to join our team in Dubai. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional customer service to online users through various communication channels such as email, chat, and social media. 2. Assist customers with inquiries, account maintenance, technical troubleshooting, and transaction processing. 3. Identify and escalate priority issues to appropriate departments for resolution. 4. Maintain accurate customer records and data in the company database. 5. Stay up to date on company products, services, and policies to better assist customers. 6. Collaborate with team members to improve processes and ensure a seamless customer experience. 7. Meet and exceed performance targets in areas such as response time, resolution rate, and customer satisfaction.

Requirements: 1. Strong interpersonal and communication skills. 2. Ability to remain composed under pressure and prioritize tasks effectively. 3. Comfortable using various online platforms and software. 4. Willingness to learn and adapt to new technologies and processes. 5. Able to work well in a team environment and independently. 6. High school diploma or equivalent.

Personality Traits: Driven, confident Soft Skills: Cooperation, people management

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Paid Time Off (PTO) for a healthy work-life balance. - Paid overtime for exceeding performance targets. - Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: The Abu Dhabi Securities Exchange is an equal opportunity employer and is committed to providing a diverse, inclusive, and supportive work environment for all employees. We do not discriminate on the basis of race, religion, gender, age, or any other characteristic protected by law.

Deadline to apply: 2024-05-08

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Online Customer Service Associate position at the Abu Dhabi Securities Exchange. Join us in delivering exceptional service to our online users and contributing to the success of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.