Online Customer Service Manager

We are currently seeking a highly motivated Online Customer Service Manager to join our team at News Corp. in Dubai, UAE. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role, with a proven track record of delivering exceptional customer service in an online environment.

Responsibilities: - Managing a team of online customer service representatives to ensure prompt and professional responses to customer inquiries, complaints, and feedback. - Developing and implementing strategies to improve the overall customer experience and drive customer satisfaction. - Monitoring customer interactions across various online platforms and channels to identify areas for improvement. - Collaborating with other departments, such as marketing and IT, to optimize the online customer service experience. - Analyzing customer data and feedback to identify trends and opportunities for improvement.

Requirements: - Strong communication and interpersonal skills, with a focus on building relationships with customers and team members. - Proven experience in managing online customer service teams and delivering exceptional customer experiences. - Resourceful and driven, with a passion for exceeding customer expectations. - Strong decision-making and problem-solving skills. - Ability to work in a fast-paced environment and adapt to changing priorities. - Fluent in English, with additional languages being a plus.

Benefits: - Company transportation and accommodation provided. - Disability insurance coverage. - Opportunities for career advancement within the company.

Working Environment: At News Corp., we are committed to delivering delight to our customers and exceeding their expectations. We foster a collaborative and supportive working environment where employees are encouraged to innovate and push the boundaries of customer service excellence.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: News Corp. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.