Online Customer Support Assistant

Job Description:

Southwest Airlines is seeking a full-time Online Customer Support Assistant to join our team in Dubai. As an entry-level position, no prior experience is required, but a passion for providing excellent customer service is a must. The ideal candidate will be independent, passionate, a natural leader, and a strong problem-solver.

Responsibilities: - Respond to customer inquiries and issues via email, chat, and social media platforms in a timely and professional manner - Assist customers with booking and modifying flights, as well as resolving any issues that may arise during the booking process - Provide support and guidance to customers navigating our website and mobile app - Collaborate with other departments to ensure a seamless customer experience - Handle customer complaints with empathy and strive to find a satisfactory resolution for all parties involved - Monitor customer feedback and identify opportunities for improvement in our online customer support processes

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to work independently and take initiative - Strong problem-solving skills and attention to detail - Proficiency in using computers and software programs - Willingness to learn and adapt to a fast-paced and dynamic work environment

Benefits: - Dental insurance - Profit sharing - Travel opportunities

Working Environment: At Southwest Airlines, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer support and creating positive experiences for all passengers. We value teamwork, innovation, and a strong work ethic.

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.