Online Customer Support Manager

We are seeking a reliable and passionate Online Customer Support Manager to join our team at Illinois Tool Works in Dubai. In this role, you will be responsible for managing and overseeing the online customer support team to ensure exceptional service delivery and customer satisfaction.

Responsibilities: - Manage and lead the online customer support team to provide timely and effective assistance to customers through various digital channels - Develop and implement customer support strategies and policies to enhance the overall customer experience - Monitor customer inquiries, feedback, and complaints to identify trends and areas for improvement - Collaborate with other departments to address customer issues and escalations in a timely manner - Analyze customer support data and metrics to track performance and identify opportunities for improvement - Provide training and professional development opportunities for the customer support team - Stay up-to-date with industry trends and best practices in online customer support

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 7+ years of experience in online customer support or related field - Excellent communication and interpersonal skills - Strong decision-making and problem-solving abilities - Ability to adapt to a fast-paced work environment and handle multiple priorities - Experience managing a team and driving results - Proficiency in CRM systems and online customer support tools

Personality traits: reliable, passionate Soft skills: decision-making, adaptability

Benefits: - Training & professional development opportunities - Employee discounts on Illinois Tool Works products - Free food during working hours

Working environment: - Embrace a culture that challenges norms and encourages bold thinking

Deadline to apply: May 13, 2024

Equal opportunity statement: Illinois Tool Works is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.